Manager, Assistant, Campus Stores

Guilford Technical Community College   Jamestown, NC   Full-time     Call Center / Customer Service
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Posted on January 18, 2020


The Assistant Campus Store Manager assists in managing all aspects of the bookstore operations at all campus locations. Supervises the Procurement Technicians and all other Campus Store staff in the absence of the Retail Services Manager. Travels to the remote campuses and provides support as needed. Assists the Retail Services Manager in meeting all customer service expectations in all stores. Acts as the main point of contact for all hiring processes for all part-time temporary staff.


• Manages the textbook and supply adoption process, which includes securing textbook orders each semester at all campus locations

• Manages many aspects of the textbook and supplies management system which includes order approval, data entry, reporting and general merchandising

• Assists the Retail Service Manager in the day to day managerial duties of the campus stores.

• Travels to remote campuses and provides additional support as needed

• Organizes the used book program by coordinating purchases with various wholesalers and developing strong student buyback customer base

• Ensures books are received and returned in an accurate and timely manner, bookstore website orders are properly processed, and the management of floor/space is effectively utilized

• Monitors and provides feedback to the Procurement Technicians in preparing the used book want list and book list each term

• Obtains and analyzes past sales history to make current buying decisions

• Plans, coordinates and conducts end of term book buyback with the procurement technicians

• Edits and researches orders with the procurement technicians
• Provides input in preparing the annual departmental budget and planning unit documents

• Coordinates various projects and work flow for all stores, specifically the remote locations

• Coordinates all hiring processes and new hire paperwork for part-time temporary staff

• Procures selected department merchandise
• Researches and coordinates with the procurement technicians on the technology purchases to support the Laptop/Tablet program

• Contacts vendors to obtain refunds on outstanding credit memos and reports to the college outstanding credit memos and chargebacks if additional help is needed by A/P staff

• Accepts, receipts and verifies for deposit all cash, checks or other negotiable instruments in payment of books, supplies, sundries, tuition, fees other miscellaneous income as applicable

• Maintains the Campus Stores in a neat, clean and orderly manner, including keeping shelves well stocked with books, supplies, general merchandise, food and drink and some sundry items including pricing all merchandise

• Assists with the Campus Stores annual inventory
• Attends annual local, state and national college bookstore buying shows, tradeshows and conferences as needed

• Participates on college committees and attends college meetings and activities

• Schedules and participates in staff development activities that will improve job skills and enhance overall job performance

• Adheres to the college’s time and attendance policy
• Demonstrates and models the college’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork

• Performs all duties as assigned by supervisor

Difficult Challenges

• Comparing and analyzing trends in technology to keep abreast of changes in the laptop and computer industry
• Analyzing the historical sales data, sell-thru, digital sourcing and general marketplace data and then working with the procurement technicians to interpret this data correctly in their ordering and procurement
• Attending tradeshows and conferences with the procurement technicians and meeting with hundreds of vendors to compare and contrast pricing, packaging and overall value of products
• Directing the procurement technicians and faculty on all orders for books, supplies, technology, uniforms, and kits for all 5 campuses
• Meeting with department chairs and deans to resolve conflicts, questions and provide information on course materials
• Conducting employee counseling and terminations for procurement staff and the part-time temporary employees Consulting with Retail Services Manager on forecasting budget trends for all “resell inventory accounts” each year during budget planning
• Reviewing and analyzing departmental margin performance with the Retail Services Manager and the procurement technicians including making immediate necessary adjustments to meet the students and college expectations
• Ensuring that the hiring and on-boarding processes are completed accurately and timely (including interviewing over 60 temporary applicants, coordinating scheduling, conducting background checks, and new hire paperwork each year.), and that all stores are staffed appropriately to meet sales and customer service expectations


• Daily: department chairs and deans regarding course material adoptions, requirements, deadlines, negotiating
• Daily: Retail Services Manager regarding updates, advising on staffing and product shipments.
• Daily: Textbook and Supply vendors (more than 300) regarding sales meetings, reports, updates, pricing, invoices, tradeshows, negotiating
• Daily: Senior Operations Technicians – Campus Store regarding advising
• Several times a week: HR Generalist and Senior HR Specialist regarding new hire paperwork, hiring, background checks
• Weekly: Senior Technician – Accounts Payable regarding payments, invoicing, reconciliations
• Weekly: Business Office regarding invoicing, payments

Education Required

• Bachelor’s degree required from a regionally accredited post-secondary institution.

Education Preferred

• Bachelor’s degree in business, accounting or a related field preferred from a regionally accredited post-secondary institution.

Experience Required

• Minimum of three years of retail experience.
• Supervisory experience, required
• Background in procurement of text books from wholesalers and publishers and text book returns

Experience Preferred

• Preference given to experience working in a retail management position or in a full time buying or managerial capacity within a college/university bookstore setting
• Experience with Booklog software preferred; other database project management experience helpful

KSA Required

• Knowledge and understanding of retail buying and merchandising in textbooks, office supplies and apparel
• General understanding of purchasing and inventory control principals in a public agency setting
• Knowledge of college, system-wide, federal, state and local regulations, policies and procedures as it pertains to the book store industry Ability to set, communicate and achieve goals utilizing the abilities of a centralized buying staff
• Knowledge of computers and proficiency in the most current network applications used by the college including Microsoft Excel, Word, PowerPoint and email

KSA Preferred

• Knowledge of basic math and the ability to make simple arithmetic calculations
• Ability to keep accurate, detailed records in an organized manner and maintain appropriate level of documentation for audit reviews
• Knowledge of safety procedures as well as a high degree of attention needed to ensure safe working conditions are maintained and to prevent injury to self and others
• Flexibility in providing back-up assistance for various departmental areas as needed
• Ability to work a flexible schedule to meet departmental needs or college goals
• Ability to establish and maintain effective working relationships with co-workers, faculty/staff, administration and general public
• Demonstrated positive customer and quality focus by exercising human relations skills such as tact, diplomacy and professionalism
• Strong work ethic with the ability to use good judgment, identify alternative courses of action and perform assigned tasks with the appropriate level of direction and supervision

Department/Job Specific Requirements

• Acceptable criminal background check
• Acceptable credit history report
• Possession of or the ability to obtain a valid NC state driver’s license required. Must have and maintain a good driving record

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.

Physical Demands

• Work requires mostly sitting with some walking or standing.
• Work requires carrying objects or loads that weigh between 20 and 50 pounds.
• Rare (less than 15%) exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks.

Posting Type Staff