Service Manager
We are looking for a personable, detail-oriented service manager to join our company. In this position, you will provide excellent customer service experiences and maintain strong relations with customers, sales team and manufacturer partners. You will oversee the daily scheduling of our team of technicians. You must be a positive, energetic leader who excels in working in a collaborative, fast paced environment.
Service Manager Job Duties and Responsibilities
- Oversee all services and work spaces (in shop and mobile technician vans)
- Delegate and direct service work; monitor progress of all current and pending service work
- Consistently deliver superior customer service experiences by offering knowledge, advice, and answering questions and concerns. Excellent communication with customers is a must.
- Insure invoices are billed timely and accurately
- Monitor and control inventory levels of stocked and special order parts
- Communicate and maintain good relations with customers, sales team and manufacturing reps
- Insure a safe and clean work space at all times
- Monitor employee work and provide frequent progress reports in order to improve customer satisfaction and technician efficiency
- Follow and abide by all industry standards, regulations, and laws
- Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
- Submit and manage warranty claims
Service Manager Requirements and Qualifications
- Strong leader with a proven track record in customer service
- Computer literate and proficient with inventory control
- Excellent oral and written communication skills
- Works well under pressure and able to manage stressful situations
- Organized, efficient, and results-driven
- Strong customer service and salesmanship skills
Schedule and travel
- Monday-Friday, 40-45 hour work week
- Minimal weekend or evenings
- Possible day travel to visit a customer, minimal to no overnight travel
Salary with profit sharing plan. Cell phone provided and mileage reimbursement. MEC Health plan, Employee paid vision and dental available. Company paid life insurance. Vacation and Holiday pay.