Utilities Services Dispatcher
City of High Point invites applications for the position of Utilities Services Dispatcher.
ESSENTIAL TASKS:
Receives customer inquiries, service requests for all city services, trouble calls and complaints concerning electric services, water and sewer services, and street maintenance services and other related services; Dispatches service personnel in response to trouble calls for services mentioned above; Completes after hour service orders for operating departments and connects and disconnections for water sewer and electric services; Works closely with Inspection Services to coordinate the connection and disconnection of utility services; Monitors Environmental Services radio to update customer accounts regarding Environmental Services daily activities; Sets up location in the billing software for new meter sets; Handles calls from contractors regarding electric service requests; Prepares water and sewer crew log sheets, sewer spills and outage reports as required; Calls for additional service personnel to assist assigned service crews when requested; Schedules after hour cut-ons and completes customer reports; Receives and relays information on multiple radio channels; Accesses computer terminal to secure customer, electric system and outage information (Outage Management Software); Monitors and controls the computer systems for switching of electric substation loads and operation, and system circuits and loads (SCADA system); Prepares and prints bills and late notices for utility billing; Process utility payments; Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.
Formal Education
• Either on-the-job or formal education, usually associated with this occupation in addition to the Reasoning, Math and Language detailed above
• Position requires High School Diploma or GED; at least 2 years of excellent customer service experience; be computer literate with skills in Microsoft Word and Excel applications to produce reports and willing to learn new software applications.
• Previous utility dispatching experience preferred.
Special Requirements
• Must have valid appropriate driver's license issued by the State of North Carolina.
• Must have clear voice and diction when using telephone and radio.
• Must be able to work steady or rotating shift schedules including weekends and holidays.
• Must be able to fill in for other dispatchers as the need arises and work longer shifts to handle system emergencies. Shifts subject to change as necessary to provide service. Mandatory call-in when needed. Vacation and holiday leave always subject to having adequate coverage on all shifts.
• Must be able to work with all types of people and have a friendly telephone personality. Good communication and customer relations skills are mandatory.
• Must be computer literate with skills in Microsoft Word and Excel applications to produce reports.
Salary: $33,203.04 - $42,540.20 Annually
The City of High Point is an Equal Opportunity Employer.